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Terms & Conditions


These general terms and conditions govern the use of '', and signing up as a Client, you agree to be legally bound by these Terms and Conditions, including those terms and conditions incorporated by reference. Please read these terms carefully.

If you do not accept the Terms and Conditions stated here without modification, you may not use the '' services. '' may revise these Terms and Conditions at any time by updating this posting '' reserves the right to revise these Terms and Conditions at any time.

Any modification will take effect as from the date of publishing and will bind any user approaching ' from the date of publishing the updated post. You should visit this page periodically to review the Terms and Conditions, because they are binding on you. In these Terms and Conditions, the '' service and all services related to it, and all text, graphics, animations, user interface, "look" and "feel", data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as the "Web Site" or "Service".


Macvideos and the Customer hereby agree to the following terms and conditions with respect to the provisions by to the Customer of services which are identified and/or described in the service agreement attached to these terms and conditions.

The Customer will be provided with the Services chosen by him, as are detailed with pricing on the Macvideos’ website. Customer's Video will be created iteratively through a production process of consultation-samples-Feedback-Revision Stage, ultimately resulting in a final Animated video conforming to Customer's Creative Briefing and Feedbacks.

Creative Briefing and Feedback: The Customer is solely responsible for preparing and sending detailed answers to our Animated video's specification briefing ("Creative Briefing, through the Order Form"). '' is under no obligation to review a Creative Briefing for further Feedbacks for any purpose, including accuracy, completeness of information, quality or clarity. '' may decide, in its sole discretion, to deny a Creative or Revision Briefing or Feedback.

When '' provides concepts to the Customer, the Customer shall review and respond. If the Customer fails to promptly inform '' that the provided Samples are not reasonably responsive to the provided Feedback, the Customer will be deemed to have accepted the Animations. If the Customer notifies '' that the Customers considers an Animation as not reasonably responsive to the Feedback, the Customer shall provide information regarding amendments or modification to be made to the initial Animations. After providing his feedback, the Customer will be provided a subsequent Response that conforms with the additional criteria requested by the Customer.

Refund Policy

Refund policy will be voided if,

1. A discounted package has been chosen.
2. The primary design concept has been approved.
3. You have demanded revisions.
4. Urgent design projects are non-refundable.
5. The cancellation has been made due to reasons non-related to the company.
6. The client is unresponsive or out of contact for more than 2 weeks of project.
7. Company’s policies, or policy, have been violated.
8. Other company or designer has been approached for the same project.
9. The creative brief is lacking in required information.
10. A complete design change has been demanded.
11. The claim has crossed the given ‘request for refund’ time span.
12. The business is closing or changing name or business.
13. Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
14. If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
15. No refund can be claimed/processed once after the final files have been delivered to you following your request.
16. Refund and revision explicitly does not apply on items offered free.
17. Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
18. In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
19. In case of logo, refunds will not be entertained once client has shared positive feedback on revisions and design is sent for final files.
20. Refund will not be applicable on the work outsourced by third party.

Note: We have all rights to hold or reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose, they will be our sole property. The company will be the right full owner of designs.

Customer orders

Payment: The Customer ordering for any of the available services must pay for the Service in advance, by any of the payment methods provided by ''. The Customers will be charged according to the services(s) selected. '' will email the Customer a receipt for the transactions in which the Customer is involved and provide the Customer with all the information necessary to start the production process.

Refunds: If the Customer is not satisfied with the Basic Concepts provided by '', Client may request a refund by completing the Refund Request form which will be provided to the Customer upon request. Upon timely receipt of the completed form, '' will refund the total payment made by the Customer.

Acceptance of such refund shall constitute the Customer's sole and exclusive remedy with respect to such Basic Samples. Should the Customer receive such refund, Customer acknowledges that it will have no right (express or implied) to use any Sample or other work product, content, or media, nor any ownership interest in or to the same.

The refund policy will not take effect: Once you have taken the final delivery

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