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Privacy Policy

General

These general terms and conditions govern the use of 'macvideos.com', and signing up as a Client, you agree to be legally bound by these Terms and Conditions, including those terms and conditions incorporated by reference. Please read these terms carefully. If you do not accept the Terms and Conditions stated here without modification, you may not use the 'macvideo.com' services. 'macvideos.com' may revise these Terms and Conditions at any time by updating this posting 'macvideos.com'reserves the right to revise these Terms and Conditions at any time . Any modification will take effect as from the date of publishing and will bind any user approaching 'macvideos.com from the date of publishing the updated post.You should visit this page periodically to review the Terms and Conditions, because they are binding on you. In these Terms and Conditions, 'macvideos.com', the 'macvideos.com' service, all services related to it, and all text, graphics, animations, user interface, "look" and "feel", data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as the "Web Site" or "Service". 'macvideos.com' is a registered trademark of A1 Future Technologies.

General

'macvideos.com' and the Customer hereby agree to the following terms and conditions with respect to the provisions by macvideos.com to the Customer of services which are identified and/or described in the service agreement attached to these terms and conditions.

The Customer will be provided with the Services chosen by him, as are detailed with pricing on the 'macvideos.com' website. Customer's Video will be created iteratively through a production process of consultation-samples-Feedback-Revision Stage, ultimately resulting in a final Animated video conforming to Customer's Creative Briefing and Feedbacks.

Creative Briefing and Feedback. The Customer is solely responsible for preparing and sending detailed answers to our Animated video's specification briefing ("Creative Briefing, through the Order Form"). 'macvideos.com' is under no obligation to review a Creative Briefing for further Feedbacks for any purpose, including accuracy, completeness of information, quality or clarity. 'macvideos.com' may decide, in its sole discretion, to deny a Creative or Revision Briefing or Feedback.

When 'macvideos.com' provides concepts to the Customer, the Customer shall review and respond. If the Customer fails to promptly inform 'macvideos.com' that the provided Samples are not reasonably responsive to the provided Feedback, the Customer will be deemed to have accepted the Animations. If the Customer notifies 'macvideos.com' that the Customers considers an Animation as not reasonably responsive to the Feedback, the Customer shall provide information regarding amendments or modification to be made to the initial Animations. After providing his feedback, the Customer will be provided a subsequent Response that conforms with the additional criteria requested by the Customer.

Pseudonym Policy

We hold a policy of using the pseudonym to ensure the following:

1. The privacy protection part is deemed critical to avoid an undue disclosure of the personal information pertaining to our staff members that may be obtained without their prior consent. The access to and likely acquisition of personal information may result in its misuse affecting our business operations.

2. The usage of the pseudonym is also desirably necessary to avoid the undue challenge faced by our customers to pronounce the generally difficult names of our customer support staff; moreover, pseudonyms are supposed to be remembered easily.

Consumer Data safety Measures

We respect your right of privacy. We therefore do not share your name and contact details with any third party. Besides, we keep information provided by you as confidential. The information you provide are used only to understand your requirements and to improve our services to suit your needs rather effectively. We ensure to follow the standards set by PCI and consumer data protection. It is hereby declared that our company does not authorize its representatives to collect any confidential information from our customers i.e. credit card information etc. Accordingly we advise our customers not to share any confidential and sensitive nature information with our employees. If you do so; you shall be doing at your own risk and our company shall not be liable for any misuse.

Development Center clause

We have a network of development centers globally; which we may engage for delivering the services for the orders received from our customers

Customer orders

Payment: The Customer ordering for any of the available services must pay for the Service in advance, by any of the payment methods provided by 'macvideos.com'. The Customers will be charged according to the services(s) selected. 'macvideos.com' will email the Customer a receipt for the transactions in which the Customer is involved and provide the Customer with all the information necessary to start the production process.

Refunds: If the Customer is not satisfied with the Basic Concepts provided by 'macvideos.com', Client may request a refund by completing the Refund Request form which will be provided to the Customer upon request. Upon timely receipt of the completed form, 'macvideos.com' will refund the total payment made by the Customer.

Acceptance of such refund shall constitute the Customer's sole and exclusive remedy with respect to such Basic Samples. Should the Customer receive such refund, Customer acknowledges that it will have no right (express or implied) to use any Sample or other work product, content, or media, nor any ownership interest in or to the same.

The refund policy will not take effect: Once you have taken the final delivery

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